pkrb Privacy Policy

1 Introduction

pkrb ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered account holders, visitors to our website, and individuals who contact our support team. This Privacy Policy describes how pkrb collects, processes, stores, and protects personal data in connection with the services we provide.

By registering an account with pkrb, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This policy forms part of the pkrb Terms & Conditions available at /terms-conditions.

pkrb's services are directed exclusively at adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21.

2 Data Controller

pkrb operates as the data controller in respect of all personal data collected and processed through the pkrb platform. As data controller, pkrb determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing complies with applicable data protection standards.

For all privacy-related enquiries, requests, or complaints, you may contact the pkrb Data Protection team using the contact details provided in Section 15 of this policy.

3 Data We Collect

pkrb collects personal data that is necessary to provide our gaming and betting services, maintain regulatory compliance, and deliver a secure and personalised experience. The categories of personal data we collect include:

4 How We Collect Data

pkrb collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in promotions.
• Automated Technologies: Data collected automatically when you use the pkrb platform, including cookies, web beacons, log files, and similar tracking technologies that record technical and usage data.
• Third-Party Sources: Data received from identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), fraud prevention services, and KYC/AML compliance partners where necessary to verify your identity or comply with regulatory obligations.
• Publicly Available Sources: In limited circumstances, pkrb may supplement the information you provide with data from publicly available records for the purpose of verifying your identity or complying with anti-money laundering requirements.

5 How We Use Your Data

pkrb uses your personal data only for the purposes for which it was collected or for closely related compatible purposes. The primary uses of your data are:

• To create, maintain, and manage your pkrb account and verify your identity.
• To process deposits, withdrawals, and all financial transactions connected to your account in PKR.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under applicable international standards.
• To detect, investigate, and prevent fraudulent activity, bonus abuse, collusion, and other prohibited conduct on the platform.
• To provide customer support and respond to your enquiries, complaints, and disputes.
• To personalise your experience on pkrb, including recommending relevant games, cricket betting markets, and promotions based on your usage history.
• To send you account-related communications, including transaction confirmations, security alerts, and important policy updates.
• To send you marketing communications about pkrb bonuses, promotions, PSL betting specials, and new game launches — only where you have provided your consent or where permitted by applicable law.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• To conduct internal analytics and improve the performance, security, and user experience of the pkrb platform.
• To comply with any legal obligation, court order, or request from a regulatory or law enforcement authority.

6 Legal Basis for Processing

pkrb processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and pkrb — i.e., to provide you with access to our gaming and betting services, manage your account, and process financial transactions.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations imposed under our international licensing framework.
• Legitimate Interests: Processing carried out for the legitimate business interests of pkrb, including fraud prevention, platform security, internal analytics, and improving our services, provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing

pkrb does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other approved payment service providers, for the sole purpose of processing your financial transactions.
• Identity & KYC Verification Providers: Third-party KYC and AML compliance service providers who assist pkrb in verifying player identities and screening against sanctions and watchlists.
• Fraud Prevention Services: Specialist providers who help pkrb detect and prevent fraudulent account activity, bonus abuse, and financial crime.
• Game Software Providers: Licensed game studios and software providers whose games are available on the pkrb platform may receive limited technical data to facilitate gameplay and resolve disputes.
• Regulatory & Law Enforcement Authorities: pkrb will disclose personal data to competent authorities where required to do so by applicable law, court order, or legitimate regulatory request.
• Professional Advisers: Legal counsel, auditors, and other professional advisers retained by pkrb, subject to confidentiality obligations.

8 Data Retention

pkrb retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the conclusion of the business relationship.
• Support Communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing Preferences: Records of marketing consent and opt-out are retained for as long as they remain relevant and for a reasonable period thereafter to demonstrate compliance.
• Technical & Usage Data: Aggregated and anonymised analytics data may be retained indefinitely; individually identifiable technical data is retained for a maximum of twenty-four (24) months.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that ensures it can no longer be attributed to an identified or identifiable individual.

9 Data Security

pkrb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• End-to-end 256-bit SSL/TLS encryption for all data in transit between your device and pkrb's servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised pkrb personnel with a specific business need can access player data.
• Regular penetration testing, vulnerability assessments, and security audits conducted by independent specialists.
• Multi-factor authentication requirements for all internal systems that process personal data.
• Documented incident response procedures to detect, contain, and notify affected individuals in the event of a personal data breach.

While pkrb takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring that your device is adequately secured.

10 Cookies & Tracking Technologies

pkrb uses cookies and similar tracking technologies to enhance your experience on our platform, ensure its correct functioning, and gather analytics data. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the basic operation of the pkrb platform, including maintaining your login session and enabling secure financial transactions. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language preference and display options, to provide a more personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how visitors use the pkrb website, helping us understand which features are popular and where improvements are needed.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login patterns and unusual account behaviour.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pkrb platform. pkrb does not use third-party advertising cookies or cross-site tracking technologies.

11 Your Rights

Subject to applicable law and certain conditions, you have the following rights in respect of the personal data pkrb holds about you:

• Right of Access: You may request a copy of the personal data pkrb holds about you, together with information about how it is used.
• Right to Rectification: You may request that pkrb correct any inaccurate or incomplete personal data held about you.
• Right to Erasure: You may request that pkrb delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to pkrb's legal and regulatory retention obligations.
• Right to Restriction: You may request that pkrb restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request that pkrb provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data on the basis of legitimate interests, and you have an absolute right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the pkrb support team using the details in Section 15. pkrb will respond to all valid requests within thirty (30) days. We may require proof of identity before processing your request.

12 Minors & Age Policy

The pkrb platform is strictly intended for adults aged 21 years and above. pkrb does not knowingly collect, process, or store personal data from any individual under the age of 21.

All account registrations are subject to age verification. Where pkrb discovers or has reason to believe that a registered account belongs to a person under 21, the account will be immediately suspended, all balances will be voided, and any personal data associated with that account will be securely deleted in accordance with our retention policy.

If you believe that a minor has registered an account on pkrb, please contact our support team immediately at [email protected] so we can investigate and take appropriate action without delay.

13 International Data Transfers

pkrb operates under an international gaming licence and may engage service providers located outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection, pkrb ensures that appropriate safeguards are in place, which may include:

• Contractual clauses that require the recipient to protect your personal data to standards equivalent to those applied by pkrb.
• Transfers to recipients in countries recognised as providing adequate data protection under applicable international standards.
• Other legally recognised transfer mechanisms as required by the applicable regulatory framework.

By using the pkrb platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside Pakistan as described in this policy.

14 Changes to This Policy

pkrb reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via on-site notification or email to the address associated with your account, prior to the changes taking effect.

The "Last Reviewed" date at the top of this page reflects the most recent revision. Your continued use of the pkrb platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and contact support to close your account.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how pkrb has handled your personal data, please contact our support team. We take all privacy concerns seriously and will respond within thirty (30) days.

• Email: [email protected]
• Live Chat: Available 24/7 via the pkrb website — average response time 3–5 minutes
• Support Hours: Monday to Sunday, 00:00 – 24:00 PKT